Shipping/Return Policy

Shipping

Please note delivery times are extended for USPS due to Covid.  It may take up to 2 weeks for your package to arrive.  We have added UPS options which have proven to be more reliable. UPS has rescinded all of their service guarantees, which means that 2nd day air or 3 day select services whereas usually on time are not guaranteed and there will be no refunds from UPS for late deliveries.  UPS gauges deliveries in business days (Mon-Fri excluding Holidays).  The only guaranteed delivery service is USPS Priority EXPRESS.  This service is guaranteed to deliver in 1 to 2 business days.

Once we ship your order you will receive a tracking number. You will be able to see the status of the shipment as it makes it’s way to you.  We do not have control of delivery once USPS/UPS has possession of your package.  If there is an issue with delivery please contact USPS/UPS.  We will assist where we can.  Benni Botanicals LTD shall not be responsible for any lost, damaged, or stolen packages during shipping.  We will assist with all claims against USPS/UPS.  We can only file a claim when USPS/UPS Time limits have expired. Once a claim for a refund is approved by UPS/USPS we will re-ship your order.  

Returns/Refunds

We are happy to refund or exchange any unopened products. A refund/exchange request must be made within 30 days of your purchase. Products must be returned in their original condition (Not tampered with and original heat seal in tact).  Benni Botanicals LTD shall not be responsible for the cost of the return shipment. Once the return is received we will inspect and process the exchange / refund upon our acceptance of the condition of the returned product. We reserve the right to refuse any return, refund, or exchange.

Any dispute will be handled in the EU.

Please contact us with any questions regarding these policies at Benni@bennibotanicals.com.